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I'm not sure the person taking the initial call appreciated that out server was running so poorly. Thankfully I had Kevin's desk number. – Do you have any other feedback on the support service received?

  • 5/10 – How good were we at understanding your problem?
  • 5/10 – How well did we keep you informed of the status of your call?
  • 9/10 – How satisfied were you with the overall support service provided?

28 Mar 17