I got no where with your support staff. Could not get there head round the problem . We are not connected to the internet and that seemed to matter more than the problem we had. We tell you on every occasion that we speak that we are not connected to the internet, but no one seems to log it in your system for our company. – Do you have any other feedback on the support service received?
- 1/10 – How good were we at understanding your problem?
- 2/10 – How well did we keep you informed of the status of your call?
- 1/10 – How satisfied were you with the overall support service provided?
Shirley Frew – 31 Jan 17
Hi Shriley, many thanks for your feedback.
Unfortunately due to the difficulties caused by being unable to connect to a site, we can only offer advice over the telephone. On this occasion we advised re-installing the label printer drivers, which we have been informed resolved the issue, as carried out via . This call has been added to our records, and we hope this helps improve the efficiency of our service going forward.
Apologies for any inconvenience caused.
Ronald Meldrum
Support Team Leader
Ronald Meldrum –