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Disappointed to find no checking of the ledger settings in ASM for posting to closed periods. I feel an error should be generated and some sort of checkbox to allow the check to be switched on or off. – Do you have any other feedback on the support service received?

  • 10/10 – How good were we at understanding your problem?
  • 10/10 – How well did we keep you informed of the status of your call?
  • 6/10 – How satisfied were you with the overall support service provided?

30 Sep 13

Person’s avatar

Thank you Gordon for taking the time to provide feedback on our support service. We value all feedback, both positive and negative, as this is important in improving the service that we offer our customers. I am very sorry that you have been disappointed with the service that you have received on this occasion. I have spoken to the support technician who dealt with your call and I understand that the lack of any checking is a result of how the standard import routine works in Sage 200 and is therefore outwith our control, however we will speak to Sage on your behalf and log this with them as a request for change. I have also added this as a feature request to be considered for inclusion in future versions of the product. Thank you again for your valuable feedback.

Alyson McMenemy –