Kenneth is consistent and excellent at understanding the issues we raise and resolving them in a timely way. For the more complex requests, creative solutions are often provided rather than taking the easy route of saying it can't be done. Thank you. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?