- 5/10 – How good were we at understanding your problem?
- 5/10 – How well did we keep you informed of the status of your call?
- 2/10 – How satisfied were you with the overall support service provided?
avril gibson – 12 Aug 13
Thank you for your feedback Avril. We really appreciate you taking the time to respond as this will allow us to provide a better service to yourselves and all our customers in the future. We take pride in our customer service and take all negative comments seriously. We have reviewed the details of your case and it appears that our support team did advise you of a possible solution to your query but that you decided not to go ahead with this option. However I will make sure that our support team contacts you today to discuss the possible options available to you in more detail and hopefully resolve this to your satisfaction. Thank you again for your comments.
Alyson McMenemy –