Katie is excellent at technical support and explaining underlying issues. Always calls and follows up with a detailed email explanation. Give her a raise and an early finish. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?