John has been excellent at hopping on calls adhoc to help me with my issue, sitting and working through with me until the issue is resolved, then going away and also doing work when required. He has helped us clear 2 big issues already in a short space of time! – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?