Thank you Thomas.. And sorryyyy I just have no time these days. I'm sure I'll be able to follow your instructions and it'll work. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?