Good knowledge of the background issues, so could answer the question and resolve the issue confidently and reassuringly. All being well, this is a good result for this instance. Thanks Ronny. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?