Though the problem could not be solved, a work around of understanding is in place now. This is something Netsuite themselves are looking into, not something Eureka need to fix. Daniel was very helpful and understanding in the issue present. Grand assistance as always! – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?