John was so efficient with this issue - coming back to me everytime there was an update or if something needed to be tested. Very pleased with the help he provided. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?