- 10/10 – How good were we at understanding your problem?
- 5/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
David Donnachie – 19 Jun 24
Hi David,
Thank you for your feedback.
We understood the urgency and inconvenience of the issue you experienced as a company, as you know, the ability to fix the underlying cause was out of our hands, we did everything we could to escalate and get this resolved as quickly as possible for you.
We had many people from your business emailing and calling regularly for updates, which again is completely understandable, we were regularly feeding any information we received back through the various channels.
I am happy to discuss this further with you, just let me know if you would like to arrange this.
Regards
John
Support Team Leader
John Eadie –