for some reason the call was not logged onto the system so I had to email Tom McEntee after a week and only then the ticket was raised. once ticket was raised Ross dealt with the query quickly. – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 0/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Tahir – 03 May 24
Good Afternoon Tahir,
Thank you for your feedback and I am sorry to hear that you were disappointed with the support offered on this occasion. Firstly allow me to apologize your original call was not logged in the first instance, However I am glad Ross managed to resolve your issue quickly.
I have spoken with the team to ensure all calls are logged and this issue does not occur again, please note issues can also be logged on our support portal or via email, I will ask your account manager to discuss these with you.
Kind Regards
Chris Coates
Sage Support & Implementation Team Leader
Chris Coates –