took over a week to get back to me regarding my issue, then took several more weeks before telling me they could not fix the error without additional costs and would be better if I fixed it myself, (error in project codes) – Do you have any other feedback on the support service received?

• 5/10 – How good were we at understanding your problem?
• 4/10 – How well did we keep you informed of the status of your call?
• 3/10 – How satisfied were you with the overall support service provided?