I would not call it support service. Oh we cannot change the size of text (that is way too small to read) is not support. – Do you have any other feedback on the support service received?

• 0/10 – How good were we at understanding your problem?
• 0/10 – How well did we keep you informed of the status of your call?
• 0/10 – How satisfied were you with the overall support service provided?