Sometimes it would be useful to get a direct contact to the case worker. I found out what the problem would be but I wasn't sure how to contact our particular support person. – Do you have any other feedback on the support service received?

• 9/10 – How good were we at understanding your problem?
• 9/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?