Kaitlin tried hard to understand my query but in the end we just couldn't come to an agreement on the problem. I will pick up with one of our implementation consultants. – Do you have any other feedback on the support service received?

• 2/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 4/10 – How satisfied were you with the overall support service provided?