The problem hasn't been rectified & is still happening – Do you have any other feedback on the support service received?

  • 8/10 – How good were we at understanding your problem?
  • 8/10 – How well did we keep you informed of the status of your call?
  • 8/10 – How satisfied were you with the overall support service provided?

– 20 Feb 23 – Add public reply

  • Person’s avatar

    Good morning Clare,

    Thank you for your feedback. I can see from our support system that this issue appeared to have been an intermittent error and that there had been no further occurrences reported which is why this case was closed. However if you are still experiencing this error we will certainly relog this and one of our team will be in touch to investigate this further for you.

    Kind regards,
    Alyson McMenemy
    Customer Success Director

    Alyson McMenemy –