I don't believe I received any support service - very disappointing. – Do you have any other feedback on the support service received?

  • 0/10 – How good were we at understanding your problem?
  • 1/10 – How well did we keep you informed of the status of your call?
  • 0/10 – How satisfied were you with the overall support service provided?

14 Nov 22 Add public reply

  • Person’s avatar

    Hello Frances,

    Thank you for providing your feedback on this case. I am disappointed to hear that you have not received the level of service that you expect. I have spoken to the support rep concerned who has advised that he had to prioritise a high priority issue for one of your colleagues who was having issues accessing the system, which unfortunately meant that the response in this instance was longer than normal and by the time he came back to you the issue had been resolved. However we apologise for any lack of communication on this case.

    Kind regards,
    Alyson McMenemy
    Customer Success Director

    Alyson McMenemy –