Closing calls without resolving has happened again. – Do you have any other feedback on the support service received?
Karen Geegan – 11 Feb 22
Apologies that this case was incorrectly closed.
It appears that your reply, "No they question was answered." was misunderstood and resulted in the case being closed before your questions had been fully answered.
We always want to improve our processes, so I've discussed with the team to make sure this type of issue doesn't occur again.
If you have any further questions, please let us know.
Support Team Leader
John Eadie –