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Closing calls without resolving has happened again. – Do you have any other feedback on the support service received?

  • 0/10 – How good were we at understanding your problem?
  • 0/10 – How well did we keep you informed of the status of your call?
  • 0/10 – How satisfied were you with the overall support service provided?

– 11 Feb 22

Person’s avatar

Hi Karen,

Apologies that this case was incorrectly closed.

It appears that your reply, "No they question was answered." was misunderstood and resulted in the case being closed before your questions had been fully answered.

We always want to improve our processes, so I've discussed with the team to make sure this type of issue doesn't occur again.

If you have any further questions, please let us know.

John Eadie
Support Team Leader

John Eadie –