Problem on user PC caused by action some 3-4 weeks ago by Eureka consultant. Since then user has not been able to submit e'mail from Sage. Eureka insistant this was not their problem, but turns out it was, but couldn't identify problem. Independent IT consultant eventually fixed problem by removing user from system and reinstalling login etc, at our additional cost. Not happy that some consultants have inadequate IT background knowledge in addition to specific Sage. – Do you have any other feedback on the support service received?
- 3/10 – How good were we at understanding your problem?
- 6/10 – How well did we keep you informed of the status of your call?
- 3/10 – How satisfied were you with the overall support service provided?
Glen Smith – 26 Mar 15
Hi Glen,
I have gone through the issues with the team and understand that this issue was related to a corrupt/damaged Windows User Profile. Once the User Profile had been repaired by your IT Provider the issue was no longer present for your colleague.
As discussed the phone, whilst the initial issue occurred approximately 3 weeks ago, we advised this seemed to be a Windows Issue almost immediately and have been in regular contact with you IT Provider since then to try and ensure this was resolved.
Thanks,
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Stephen Murray
Stephen Murray –