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  • 9/10 – How good were we at understanding your problem?
  • 3/10 – How well did we keep you informed of the status of your call?
  • 8/10 – How satisfied were you with the overall support service provided?

– 14 Jan 22

Person’s avatar

Hi Carolyn,

Thank you for your feedback on your support experience, we are sorry to hear of your dissatisfaction.

I have looked into this case further and I understand there were some delays in getting access to the server but I do apologise if you were not kept up to date during this time. We will take this on board and make sure this issue is addressed in future calls.

If you have any further comments please do not hesistate to get in touch.

Kind regards,
Jaclyn Quinn
Support Team Leader

Jaclyn Quinn –