The first time I called I got no ticket number. I do not remember who answered my call. After no contact an hour I called again and there was no answer at all. On the third call I got through to Dev who got things going as expected. – Do you have any other feedback on the support service received?
- 7/10 – How good were we at understanding your problem?
- 4/10 – How well did we keep you informed of the status of your call?
- 5/10 – How satisfied were you with the overall support service provided?
Tom Wells – 11 Nov 21
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Hi Tom,
Thank you for your feedback on your support experience, and we’re sorry to hear of your dissatisfaction.
I understand you have already spoken with our account manager here at Eureka regarding this but I would again like to apologise for any miscommunications on the intial call that in turn lead to the delay in response.
Kind regards,
Jaclyn Quinn
Support Team Leader
Jaclyn Quinn –