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The first time I called I got no ticket number. I do not remember who answered my call. After no contact an hour I called again and there was no answer at all. On the third call I got through to Dev who got things going as expected. – Do you have any other feedback on the support service received?

  • 7/10 – How good were we at understanding your problem?
  • 4/10 – How well did we keep you informed of the status of your call?
  • 5/10 – How satisfied were you with the overall support service provided?

11 Nov 21

Person’s avatar

Hi Tom,

Thank you for your feedback on your support experience, and we’re sorry to hear of your dissatisfaction.
I understand you have already spoken with our account manager here at Eureka regarding this but I would again like to apologise for any miscommunications on the intial call that in turn lead to the delay in response.

Kind regards,
Jaclyn Quinn
Support Team Leader

Jaclyn Quinn –