The first time I called I got no ticket number. I do not remember who answered my call. After no contact an hour I called again and there was no answer at all. On the third call I got through to Dev who got things going as expected. – Do you have any other feedback on the support service received?

• 7/10 – How good were we at understanding your problem?
• 4/10 – How well did we keep you informed of the status of your call?
• 5/10 – How satisfied were you with the overall support service provided?