Hi it could have been improved if it had been escalated to Stuart earlier, as we were without a till for a month.Just relieved it is now up & running. Eureka!!!!! – Do you have any other feedback on the support service received?
- 7/10 – How good were we at understanding your problem?
- 7/10 – How well did we keep you informed of the status of your call?
- 5/10 – How satisfied were you with the overall support service provided?
Mike McConnell – 27 Feb 15
Hi Mike,
Thank you for your feedback and apologies for the inconvenience.
We did escalate the case with Sage early on in our investigation and I understand that we managed to have the till functioning to process transactions with the exception of the receipt printer. From looking into the case I know our team were in regular contact with both yourself and Sage whilst testing on various different issues was being carried out.
The issue was a result of two very specific problems relating to the new hardware which had been installed without our involvement and unfortunately required a longer investigation than we usually encounter.
Please let me know if there is anything further we can assist with.
Thanks,
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Stephen Murray
Stephen Murray –