The original request was not understood and the solution offered was not satisfactory. Martyn then picked up the ticket and we eventually got it sorted – Do you have any other feedback on the support service received?

• 5/10 – How good were we at understanding your problem?
• 8/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?