- 6/10 – How good were we at understanding your problem?
- 2/10 – How well did we keep you informed of the status of your call?
- 1/10 – How satisfied were you with the overall support service provided?
Kelvin Hughes – 20 Feb 15
Hi Kelvin,
Following our conversation I appreciate your frustration regarding the difficulty caused by this issue. Unfortunately the circumstances are very specific and Sage is producing the correct output based on standard processes.
We are investigating a way around this to provide you with the best resolution to the problem however this call was closed as the issue had been progressed as far as possible without modifying the standard system. Our team are looking into this and will contact you with suggested alternatives.
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Stephen Murray
Stephen Murray –