Eureka Solutions reviews and feedback - independently hosted by CustomerSure

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Liz Jackson – 12/19/2017

John was very helpful – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kirsten Bunyan – 12/15/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Adrian – 12/15/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Christine Smith – 12/15/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Christine Smith – 12/15/2017

Fantastic support from Kevin he has a wealth of knowledge on our system and is always really helpful. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

M Ryan – 12/14/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

CHRIS SWABY – 12/14/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Liz Jackson – 12/13/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kelvin – 12/13/2017

9/10 – How good were we at understanding your problem?
6/10 – How well did we keep you informed of the status of your call?
7/10 – How satisfied were you with the overall support service provided?

Alan – 12/13/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Liz Jackson – 12/12/2017

Very knowledgeable and was able to sort out the simple problem during the short call – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Williamm@rovema.co.uk – 12/12/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

michelle cayley – 12/12/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

michelle cayley – 12/12/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

michelle cayley – 12/12/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

michelle cayley – 12/12/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?

david willis – 12/11/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

craig – 12/11/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Amanda – 12/08/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Ron Edwards – 12/07/2017

Thanks Mr C -fantastic – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

craig – 12/07/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

vanessa – 12/07/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Christine – 12/07/2017

Only 8 for the above to reflect that as my request was not fully resolved - however I understand that this was because it required some chargeable development work, which we will consider at a later stage if necessary. Great service and reactivity overall, thanks John! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Marc Barret – 12/06/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jill McCluskey – 12/06/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Amanda – 12/05/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Amanda – 12/05/2017

Excellent support as always – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Breslin – 12/04/2017

John was absolutely excellent and had my issues fixed in no time at all - very efficient. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

L Connelly – 12/04/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

James Baldock – 12/04/2017

Efficient as always! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Donald MacLeod – 12/01/2017

Amy managed to convert the comment line from picking tickets to delivery notes for both WB Glasgow and FZC office in Dubai. Much appreciated. Thanks Amy – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

GARY MCCRAE – 12/01/2017

Excellent support, clarified problem and was able to resolve issue with a few phone calls and investigation using Sandbox. Thanks John – Do you have any other feedback on the support service received?

9/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Adrian – 11/30/2017

A little too quick in asking for a response as to whether the solution provided worked, as I can sometimes be in many meetings throughout the day. I would ask that follow up emails are only made once a day. The solution provided was perfect, was easy to understand and it fully met my requirements. Thank you very much Sarah. It was also good that Sarah responded to my email directly, that way it was recorded in NetSuite too without me having to copy and paste her reply in to our Case recording database. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Adrian – 11/30/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

lynda hanna – 11/30/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Safeya – 11/29/2017

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Iain Highley – 11/29/2017

John was very helpful and was happy to spend the time on the call to ensure that the problem had been resolved – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Claire Milligan – 11/29/2017

8/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Felix Haslimeier – 11/28/2017

Great help to bypass a broken system – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Amanda – 11/28/2017

:-) – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

JENNY SHILTON – 11/28/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Liz Jackson – 11/27/2017

Great, thanks – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Lynn Buchanan – 11/27/2017

7/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Elaine Flannigan – 11/24/2017

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Russ – 11/23/2017

good advice as always from Hilary – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

GARY MCCRAE – 11/23/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Emma Cox – 11/23/2017

Unable to solve the problem. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Louise Johnson-Chapman – 11/23/2017

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

KayDickson – 11/22/2017

10/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Zoe Irvine – 11/22/2017

Eureka Solutions Reviews

Based on 8107 reviews and 8104 ratings our customers rate us 9.7/10.

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