Aged 71, I am slightly hard of hearing and so had some difficulty understanding Amy's softly spoken Scottish accent, but otherwise no complaints. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?