The response and solution was immediate, even on a Friday evening. Additional query was followed up and resolved so that Monday morning everything was working fine. This is much appreciated. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?