The support service was good as it normally is. My query/point is that we might not have had to contact support if there was appropriate documentation detailing the install procedure. All we wanted to do was re-install software on a new client PC however content if this is something that support are willing to cover. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?