Query on whether work would be chargeable as we have support contract in place. – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 6/10 – How satisfied were you with the overall support service provided?
Jill – 10/02/2018
Hi Jill,
Thank you for your feedback.
The work in question was regarding an upgrade which is not covered by support. The query has since been passed on to your account manager who will be in contact.
Best regards,
Ronald Meldrum –