Reza was very helpful, although didn't know why the problem occurred. This leads me to believe it was a bug in the system or something to do with development – Do you have any other feedback on the support service received?

• 6/10 – How good were we at understanding your problem?
• 9/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?