Excellent support from Eureka as usual. John understood the urgency of the situation, and was immediately fixing the problem with continuous communication as to what he was doing. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?