One of the paths was missing and it was not picked up on first call – Do you have any other feedback on the support service received?
- 0/10 – How good were we at understanding your problem?
- 1/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
anne maclean – 02/01/2018
Hi Anne,
Thank you for your feedback and for taking my call last week.
As you are aware, the issues are now resolved. As discussed, the reason for the initial delay in resolving the issue was due to the information we received had not indicated there was an overall issue, as it had been reported as intermittant.
Best regards,
Ronnie,
Ronald Meldrum –