John explained the ins and outs of my query and was able to sort my query in a small time window , all questions were answered and explained with every detail – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?