Prompt resolution before it turned into a serious issue and good communication once I'd asked for an update. The only thing that would have improved this score to a 10 would have been receiving an update before I asked for it, other than that I was very happy with the way this was dealt with by both Syed and Jaclyn. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 9/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?