Jaclyn was amazing, kept me updated every step along the way! Although it took a while I can appreciate it was a difficult issue to try and spot. Definitely get the impression every effort was taken to get it resolved as soon possible. Thanks Jaclyn! – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?