I'm not sure the person taking the initial call appreciated that out server was running so poorly. Thankfully I had Kevin's desk number. – Do you have any other feedback on the support service received?

• 5/10 – How good were we at understanding your problem?
• 5/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?