A solution was provided to the problem relatively quickly once it was addressed. However, since I am based in the Middle East, with different weekend working and 4 hour time difference the problem took from Thursday to Tuesday to be looked at. – Do you have any other feedback on the support service received?
- 8/10 – How good were we at understanding your problem?
- 5/10 – How well did we keep you informed of the status of your call?
- 6/10 – How satisfied were you with the overall support service provided?
Alan – 02/15/2017
Hi Alan, many thanks for your feedback.
We appreciate your situation, and I have added a note to your account to arrange times to contact you at the point of logging the call, to minimise disruption and get any future problems resolved as efficiently as possible.
Apologies for any inconvenience caused.
Ronald Meldrum
Support Team Leader
Ronald Meldrum –