As I have said to Ronnie, I am always impressed by the support you provide. Ronnie in particular has been fantastic. He has been so patient and shown tremendous ability, staying power and empathy. This was uncharted ground and through perseverance we have a resolution. There were moments when I really thought we would never be able to access our data again. As a non-specialist I really appreciate all of the support. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 9/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?