Although this case is closed, the main issue has been escalated. The response I received was very prompt, however, and there was good communication throughout. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?