Although the fix did in the end involve liaseing with our IT Dept, the overall fix time was longer than I would Have liked. – Do you have any other feedback on the support service received?

• 8/10 – How good were we at understanding your problem?
• 7/10 – How well did we keep you informed of the status of your call?
• 6/10 – How satisfied were you with the overall support service provided?