Had to wait for call back. The Hillary logged on, but could not resolve the problem. By the time Chris called I had resolved the problem myself – Do you have any other feedback on the support service received?

• 3/10 – How good were we at understanding your problem?
• 1/10 – How well did we keep you informed of the status of your call?
• 1/10 – How satisfied were you with the overall support service provided?