Daniel understood what the issue was and what I required, we got on a teams call for Daniel to demonstrate and explain, I was then able to correct and report – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?