It seemed as though we had to wait until Chris Cowan was available before our call could be progressed. – Do you have any other feedback on the support service received?
- 8/10 – How good were we at understanding your problem?
- 6/10 – How well did we keep you informed of the status of your call?
- 7/10 – How satisfied were you with the overall support service provided?
Stuart Heath – 11/03/2015
Hi Stuart
Many thanks for your feedback and apologies for the delay in getting your support request logged in our system following the email you sent to Chris Cowan.
As discussed, we would appreciate it if all future support requests could be sent in to the support team directly using our support email address rather than being sent to individual consultants as they may be out of the office and unable to reply. This means your request will be logged in our system, a case tracking reference will be sent to you and you will receive a quicker response/resolution.
Please let me know should you wish to discuss this further at all.
Best regards,
Alan Miles
Alan Miles –