This was nothing to do with Kirsty's handling of the case as the matter had to be referred to Matt Holloway and NetSuite which was a bit of a painful experience due to errors at the NetSuite end. – Do you have any other feedback on the support service received?

• 6/10 – How good were we at understanding your problem?
• 4/10 – How well did we keep you informed of the status of your call?
• 3/10 – How satisfied were you with the overall support service provided?