The only problem was the delay in dealing with my enquiry. I emailed first thing yesterday and had to call again this morning as I had not heard back - this does seem to be a problem with our support. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 9/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?