The problem is not resolved as I can't log to support portal. My email is not recognised an Sam did not check that it worked before closing the case. – Do you have any other feedback on the support service received?
- 0/10 – How good were we at understanding your problem?
- 0/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
Chris Plumb – 02/01/2022
Hi Chris,
Apologies for the confusion on this case.
I've spoken to Sam, the final step that needed to be completed for you, was an email to be sent, which allowed you to set your password for the customer portal, this has now been done.
We always appreciate your feedback, if you have any other queries or would like to discuss this further, please let us know.
Regards
John Eadie
Support Team Leader
John Eadie –