After I sent the email I received no acknowledgement or call until I phoned to log another problem. When mentioning this one I was told I should have received a email acknowledgement - it would appear you never had any email address set up on your system. I have since received emails acknowledge ALL calls whether they were from me or my colleagues. Perhaps it would be a good idea if you could use our generic email address of: accounts@gresham-computing.com for these acknowledgements unless you are replying to an individual person's email. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 7/10 – How well did we keep you informed of the status of your call?
• 8/10 – How satisfied were you with the overall support service provided?