It would be nice if we didn't have to wait for a call back, but if the call could be dealt with when it was answered. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 7/10 – How well did we keep you informed of the status of your call?
• 8/10 – How satisfied were you with the overall support service provided?